Refund policy

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds or Exchanges

All sales are final and products cannot be returned or exchanged. All products are sold as received from our manufacturers and are thoroughly quality checked before being added to our shop inventory. It is important to remember that not all squishies are made perfect. 

Please note that squishies that are frequently played with over time will cause the toy to have tears and discoloration. This will not qualify for any refund or exchanges. 

In the case of a missing item, you may be offered a refund, exchange, or store credit if the ordered item is no longer available and out of stock. 

You can always contact us for any return question at info@cyndercake.com.